www. zeny fuentes oaxacan woodcarving .com your online source for artwork by Zeny Fuentes Oaxacan woodcarver and painter
Policies & Customer Service
Our site is setup using shopping cart via PAYPAL and information is transmitted using secure server. If you would prefer to place an order by telephone, please contact us and we will call you or email you to set up your order.
All artwork on this site is unique. We only have a quantity of one item up for sale, although we may have similar items in our inventory that does not appear online. Therefore if 2 people try to purchase the same item, it will only be sold to the first buyer. We will contact 2nd buyers and offer a similar item or cancel the transaction. We check our website at least once during regular business days (Mon.- Fri.) and flag sold merchandise. Once your order is received by us you will get an email confirmation from us (for money order and check purchases) or PAYPAL (for credit card purchases).
We accept most major credit cards (VISA, MasterCard, Discover & American Express) thru PAYPAL (no PAYPAL account required). Personal checks are accepted but we wait 7 business days for check to clear before shipping. Cashiers Checks or Money Orders are accepted, also.
Money back on item within 14 days of purchase. Please contact us before returning an item to receive a return authorization number. Item must return in original packing and be insured in case item arrives damaged. If uninsured and damaged, returned package will not receive a refund.
Most items will be shipped within 5 business days of payment receipt. We ship via UPS with insurance and package tracking. Most packages arrive within 3-5 days after we ship. Click here for details on shipping rates. International shipping is available, contact us for more information. Orders may take a week longer during holiday seasons.
We will email you shipping confirmation number within 24-48 hours of shipping. You may track your order online at the UPS website.
All information that you submit to our site is private. We will never sell or give out addresses or other information about our customers.